Privacy Policy

Last updated: 21 July 2026

Pharmacy Weight Loss Newcastle upon Tyne
GPhC Registration No: 9012511
Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Newcastle upon Tyne collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Newcastle upon Tyne is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Newcastle upon Tyne and across the UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal identifiers: Full name, date of birth, gender, and contact details including address, email address, and phone number.
Health information: Medical history, current medications, weight, BMI, and other clinical details necessary to assess your suitability for weight loss treatments.
Payment information: Billing details processed securely through our payment provider. We do not store full card details on our systems.
Technical data: IP address, browser type, device information, and website usage data collected when you visit our website.

3. How We Use Your Data

We use your personal information for the following purposes:

To assess your eligibility for weight loss treatments and provide appropriate clinical advice.
To process your prescription and arrange delivery of your medication. Once your consultation has been reviewed and approved by our pharmacist, your order will be dispatched within 1 working day.
To communicate with you regarding your orders, treatment, or any clinical concerns.
To maintain accurate medical records as required by our professional and legal obligations.
To comply with GPhC standards and applicable UK healthcare regulations.
To improve our website and services based on anonymised usage data.

Our lawful basis for processing health data is the provision of healthcare services and compliance with legal obligations. For general personal data, our lawful basis includes contractual necessity and legitimate interests.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly.
Analytics cookies: Help us understand how visitors use our site so we can improve it.
Functional cookies: Remember your preferences to personalise your experience.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data With Third Parties

We do not sell your personal data. We may share your information only in the following circumstances:

Healthcare professionals: With GPs or other clinicians where clinically necessary or required by law.
Delivery partners: Limited personal details such as your name and address are shared with our courier service to fulfil your order.
Payment processors: Secure third-party providers who handle transactions on our behalf.
Regulatory bodies: Where we are legally required to disclose information to the GPhC, NHS, or other authorities.

All third parties we work with are required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in accordance with NHS and GPhC guidelines. Payment and transaction records are kept for six years for legal and accounting purposes. You may request deletion of non-essential data at any time, subject to our legal obligations.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted servers located within the UK.

8. Contact Us

If you have any questions about this privacy policy, wish to access your data, request corrections, or raise a concern about how we handle your information, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Newcastle upon Tyne
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are unhappy with how your data has been handled, you have the right to raise a complaint with the relevant supervisory authority responsible for data protection in the UK.